Cd11 Terms & Conditions – Full Version

Cd11 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online betting and gaming platform. These terms and conditions apply equally to all users of the cd11.bet website and the cd11 mobile app.

These terms and conditions have been prepared in Bengali with Bangladeshi players in mind. Please note that in the event of a legal dispute, the English version will be considered the authoritative text.

These Terms & Conditions should be read together with the Privacy Policy, Responsible Gaming Policy, and Bonus Terms. Taken together, these documents form the complete legal basis of your relationship with cd11.

To open an account on cd11, you must meet the following requirements:

• You must be 18 years of age or older.
• You must register with accurate and complete personal information.
• Each person may only register one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Cd11 may request identity documents or other verification at any time to confirm the details provided during registration.
• The mobile number or email address provided at registration must be verified.

KYC Verification Process

Cd11 follows a Know Your Customer (KYC) policy. Before processing withdrawals or for transactions above a certain amount, you may be required to submit one of the following identity documents:

• National ID Card (NID)
• Passport
• Driving License

Cd11 reserves the right to hold withdrawals until KYC verification is complete. This is done solely to protect the security of your funds.

Cd11 supports all major mobile banking methods in Bangladesh, making deposits and withdrawals quick and easy. Please note that certain important rules apply.

Deposit Rules

• The minimum deposit amount varies by payment method and is listed on cd11's payments page.
• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts (including family or friends) are strictly prohibited.
• Funds are usually credited to your account instantly after a deposit. If there's any delay, please contact support.

Withdrawal Policy

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount varies by payment method and is listed on the payments page.
• For KYC-verified accounts, withdrawals are typically processed within 2–15 minutes.
• To withdraw winnings earned from a bonus, you must first meet the wagering requirements.
• In the case of suspicious transactions, cd11 reserves the right to hold withdrawals and conduct an investigation.

Cd11 regularly offers a variety of bonuses and promotions. Each bonus comes with its own set of terms that must be met.

General Bonus Rules

• The welcome bonus is available to new members only and applies to the first deposit, one time only.
• Every bonus comes with a specific wagering requirement (x times), clearly stated on the bonus page.
• Bonuses are valid for a limited time. Any unused bonus will be forfeited once the validity period expires.
• Cd11 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Each person may only claim the same bonus once.

Bonus Abuse Is Prohibited

Abusing the bonus system — such as claiming bonuses from multiple accounts, arbitrage betting, or any other strategy to extract guaranteed profit — will result in bonus cancellation and account suspension.

There are general rules that apply to all betting on cd11, covering Sports, Casino, and Live games.

• Once a bet is confirmed, it cannot be changed or cancelled unless cd11 explicitly allows it.
• In the event of a technical issue or incorrectly displayed odds, cd11 reserves the right to void the affected bets.
• Any bet linked to match-fixing or other illegal activity will be voided.
• Minimum and maximum bet limits are set for each bet and vary by game or event.
• Cd11 reserves the right to adjust betting limits at any time, particularly for risk management purposes in the case of large wins.

Live Betting

Odds change rapidly during Live Betting. If your connection drops before a bet is confirmed, that bet will be considered void. If you do not receive a confirmation message, assume the bet was not placed successfully.

The following activities are strictly prohibited on cd11. Involvement in any prohibited activity may result in account termination, forfeiture of balances, and legal action where necessary.

• Opening or operating an account using another person's identity.
• Placing bets using automated bots, scripts, or any other software.
• Exploiting the bonus system by creating multiple accounts.
• Using funds from money laundering or illegal sources on cd11.
• Attempting to exploit platform vulnerabilities for unfair advantage.
• Harassing, threatening, or deceiving other users.
• Using abusive or offensive language toward cd11 staff.

Cd11 takes the protection of your personal data very seriously. Our full privacy policy is Here available. In brief:

• Your personal information will never be sold to third parties.
• All data is protected with SSL encryption.
• Payment information is fully encrypted and stored on secure servers.
• Information may be shared with authorities when required by law.

Keeping your account password secure is your responsibility. Never share your password with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

Cd11 strives to deliver the highest quality service. However, our liability is limited in certain situations:

• Cd11 is not liable for any bets missed due to internet disconnection or technical errors.
• Cd11 is not liable for any losses caused by service interruptions due to force majeure events.
• Cd11 is not directly responsible for issues caused by third-party payment providers.
• Cd11 is not responsible if your account information is compromised due to your own negligence.

Cd11 may suspend or permanently close an account without prior notice under the following circumstances:

• Violating the Terms & Conditions.
• Registering with false information.
• Engaging in fraudulent activity.
• Operating multiple accounts.
• Suspicion of money laundering.
• Extended period of inactivity (typically 12 months).

Self-Account Closure

You can close your account at any time. Contact our support team and they'll guide you through the process. Make sure to withdraw your balance before closing the account.

As part of responsible gaming, you can also temporarily suspend your own account (self-exclusion). To learn more about this option, Responsible Gaming View the page.

If a dispute arises between you and cd11, please reach out to our support team first. Most issues can be resolved quickly and amicably.

• After a dispute is submitted, cd11 will provide an initial response within 7 business days.
• Complex cases may take up to 30 business days to fully resolve.
• During a dispute, the relevant account or balance may be temporarily placed on hold.
• You have the right to appeal any decision made by cd11. Contact our Help Center for more details.

Contact Us

Contact us for any questions or issues:

• Email: support@cd11.bet
• Live Chat: available directly on the platform
• Help Center: help-center