Protecting your personal data is our top priority at cd11. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it safe.
Cd11 Privacy Policy – Key Highlights at a Glance
All your data is protected with 256-bit SSL encryption. Every connection you make to the cd11 website and app is completely secure.
Cd11 never sells your personal data to third parties. Your information is used solely to improve your experience.
Your data is stored in internationally certified secure data centres and kept safe through regular security audits.
You have the right to view, correct, and delete your personal data. You can exercise these rights at any time by getting in touch with us.
Cd11 uses cookies to enhance your experience. You can control cookie settings at any time through your browser.
Cd11's Privacy Policy is built in line with international data protection standards, giving your data the highest level of security.
Cd11 (referred to herein as "we", "us", or "the platform") is an internationally licensed online betting and gaming platform. This Privacy Policy applies automatically to all users of the cd11.bet website and the cd11 mobile app.
This Privacy Policy has been written in plain English with Bangladesh users in mind, so you can easily understand how we handle your data. We believe transparency is the best policy — so we're being upfront about everything, nothing hidden.
This Privacy Policy, together with our Terms & Conditions and Responsible Gaming Policy, forms the complete legal framework governing your relationship with cd11. All three documents should be read together.
Cd11 only collects data that is strictly necessary. Collecting excessive or irrelevant information goes against our principles. A full breakdown of what we collect is provided below:
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Details | Account Creation & Communication | Yes |
| Date of birth | Age Verification (18+) | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| Identity Document | KYC Verification | Where applicable |
| Cookies & Usage Data | Service Improvement | No (opt-out available) |
We collect your information because we cannot provide our services properly without it. Each piece of data has a specific purpose and is never used beyond that purpose.
Cd11 never sells your data. However, in certain situations it may be necessary to share information with trusted third parties. Who we share it with and why is clearly outlined below:
Only the information necessary to process transactions is shared with mobile banking partners including bKash, Nagad, and Rocket. These partners operate under their own privacy policies.
Trusted third-party services may be used for identity verification. They are held to the same strict privacy standards.
Information may be shared with relevant authorities when required by court order, regulatory directive, or money laundering investigation. This is a legal obligation we are bound by.
We work with trusted technology partners for cloud hosting, cybersecurity, and analytics. These companies handle your data in line with cd11's guidelines and keep it secure.
Cd11 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help us improve the quality of our services.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain cd11 features.
Cd11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Betting History | While account is active + 3 years |
| Communication Records | 2 years |
| Cookies & Session Data | Up to 30 days after the session ends |
Once the retention period ends, data is securely deleted or anonymized. However, data related to ongoing legal disputes may be retained until the matter is resolved.
You have certain important rights over your personal data. cd11 respects these rights and supports you in exercising them.
To exercise any of these rights support@cd11.betEmail us or contact the Help Centre. We typically respond within 15 business days.
Cd11 is an 18+ platform. Collecting or processing data from anyone under the age of 18 is strictly against our policy.
Age is verified at the time of registration. If a minor registers by mistake and this comes to our attention, the account is closed and all associated data is deleted immediately.
Cd11's Privacy Policy may be updated from time to time. Reasons for changes may include: new legal obligations, changes to our services, or security improvements.
If the policy changes, we will notify you through the following methods:
For major changes, you will be notified at least 30 days before they take effect. Minor changes may take effect immediately. Continued use of the platform after any change constitutes acceptance of the updated policy.
Our dedicated team is always on hand for any questions, concerns, or requests regarding the Privacy Policy. You're welcome to reach out in Bengali.
We typically respond to emails within 1 business day. Complex matters may take up to 15 business days.
You've read the cd11 Privacy Policy — now sign up with confidence. Your data is fully protected, and Sports Betting, Live Casino, and exciting bonuses are all waiting for you.
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